Heska Element DC - QC Card;DI Card Read Error; Slide Loading Errors; Errors Related to ISE Tests

5.2.9 QC Card/DI Card Read Error
Error Code Error Message Error Status Solution
E4000 QC card ERR
Read QC card again.
The analyzer could not read QC card
information.
Read the QC card again. (Refer to Section
3.7.8.)
If the error still occurs, please contact
Heska's Technical Support Services for
assistance.
E4001 QC card ERR
Read QC card after the
measurement completed.
E4003−
E4009
QC card ERR
Read QC card again.
E4010 QC card ERR
No type information corresponding
to the slide.
Read QC card corresponding to the
slide.
When reading a QC card for panel
slides, no standard curve information
for the Slide Type Number are
memorized in the analyzer.
Read the QC card corresponding to the
Slide Type Number in the panel slide
package.
E4011 QC card ERR
Cannot save data.
There is no memory area for saving QC
information of the panel slide.
A maximum of 10 panel data can be
memorized in the analyzer.
E4012 QC card ERR
No DI info found. Cannot read this
card.
No DI card information for the slide. Contact Heska's Technical Support
Services for assistance.
W170 No QC card info
No QC information.
Read QC card.
The QC card corresponding to the
slide in the slide cartridge has not
been read.
Read the QC card corresponding to the
slide code of the error printout.
5.2.10 Slide Loading Errors
Error Code Error Message Error Status Solution
W040
W041
Incorrect sample WARNING
The sample type set in analyzer does
not correspond to the read sample
type.
Set the sample type by the SAMPLE
button and the slide's sample type
corresponding to the sample. Rerun
the tests from the beginning.
The sample type setting by the SAMPLE
button does not correspond to the slide’s
sample type loaded in the slide cartridge.
(Example)
A slide for plasma/serum has been
loaded while selecting [W] by the
SAMPLE button.
The sample type setting by the SAMPLE
button and the slide’s sample type to be
used must correspond to the sample to
be measured. Rerun the tests from the
beginning.
W140 ISE slide direction ERR
Incorrect loading direction of ISE slide.
Check the ISE slide.
An ISE slide is loaded in incorrect
direction in the slide cartridge.
Load the ISE slide in correct direction in the
slide cartridge and rerun the test from the
beginning.
W175 No slide
Slides have not been set.
Rerun the tests from the beginning.
No slides are loaded in the slide cartridge. Load slides to be tested, and rerun the tests
from the beginning.
5.2.11 Errors Related to ISE Tests
1. When a self-test error has been detected
Error Code Error Message Error Status Solution
E0530
E0531
ISE self-test ERR A self-test error has been detected
before starting ISE tests.
Turn the power switch off and on, and
then rerun the tests from the beginning.
If the error still occurs, please contact
Heska's Technical Support Services for
assistance.
Without turning the power off and
on after “E0530” or “E0531,” the “W141”
will occur. In this case, turn the power
switch off and on.
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