Assistance
Product maintenance agreements and other customer assistance agreements
are available for Hewlett-Packard products.
For any assistance, contact your nearest Hewlett-Packard Sales and Service
Oce.
When an instrument is returned to a Hewlett-Packard service oce for
servicing, it must be adequately packaged and have a complete description of
the failure symptoms attached.
When describing
the failure
, please
be as
specic
as
possible
about
the
nature
of the
problem. Include
copies of
additional failure
information
(such
as
instrument
failure
settings,
data related
to
instrument
failure
,
and
error
messages)
along
with
the
instrument
being
returned.
Please
notify
the
service
oce
before
returning
your
instrument
for
service
.
Any
special
arrangements
for
the
instrument
can
be
discussed
at
this
time
.
This
will
help
the
HP
service
oce
repair
and
return
your
instrument
as
quickly
as
possible
.
The
original
shipping
containers
should
be
used.
If
the
original
materials
were
not
retained,
identical
packaging
materials
are
available
through
any
Hewlett-P
ackard
oce
.
C
AU
TI
ON
Instrument
damage
can
result
from
using
packaging
materials
other
than
the
original
materials.
Never use
styrene pellets
as packaging
material.
They
do
not
adequately
cushion the
instrument or
prevent it
from
shifting
in
the carton. They may also cause instrument damage by generating static
electricity.
xiii