8.10.5 Transfer
The transfer feature lets you transfer a line call internally or externally. The transfer can be announced or
unannounced. If you are transferring a call to a line that requires a hook flash transfer, you may need to
listen and respond to PBX or central office prompts to complete the transfer.
Lines are configured through the Unigy Management System to use PBX transfer or hook flash transfer.
Hook flash allows you to transfer a call or create a three-way conference through the PBX or central
office, and to switch between calls on the same line (call waiting).
Analog line transfers begin with a hook flash and require the entry of a transfer code. The transfer code
is the extension or number of the user you want to transfer the call to. The turret displays a message
indicating the correct dial pattern for successfully transferring a call through hook flash.
8.10.5.1 Transfer calls
You can transfer a call to another extension or to any line to which you have access. Transfers can be
announced or unannounced.
Note
An active Unigy private line call cannot be transferred.
If you or your Unigy administrator customized your line status colors, the colors specified in this topic
might be different.
1. To transfer an active call, press the Transfer button on the dial pad for the side on which the call is
active.
The active call is placed on hold, and the line button for the call turns dark green as does the call
notification area of the footer.
2. Place the call to the person who will receive the transfer.
3. Make sure there is at least one ring to ensure that the call is going through.
The CLI information for the transfer destination appears in the handset status area.
4. If you are transferring a call to an analog line, listen and respond to PBX or central office prompts to
complete the transfer.
5. To announce the call, remain on the line until the destination party answers.
To retrieve the call without completing the transfer, select the line button for the original call. The
transfer is canceled, and you are back on the original call.
6. To complete the transfer, press the Release button on the side with the call.
Note
•
After transfer, hold, and resume, the connected party CLI data displays the call initiator instead of the
far end.
•
It is recommended that you do not transfer a line which is in hold state to a speaker channel.
•
If the party being transferred drops from the call before the transfer is completed, the status of the
lines involved goes to idle; the voice connection between the transfer originator and transfer
destination is maintained until either party releases from the call.
8.10.6 Barge in
You can join a call in progress (barge in) if privacy is not enabled on the line.
108 8.10: Active call options
August 26, 2019 IPC Proprietary
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