The following table lists line and connection types supported by Unigy with an indication of whether
CLI information is supported for outgoing and incoming calls.
Table 4: CLI support for line types
Line or connection type Connected party information
(outgoing calls)
Calling party information
(incoming calls)
Private manual ringdown N/A N/A
Private auto ringdown N/A N/A
Analog dial tone not supported not supported
DDI name and number name and number
DPNSS not supported number only
Euro ISDN number only number only
INS 1500 number only number only
QSIG name and number name and number
NAPRI not supported number only
SIP name and number name and number
4.12.1 Calling party name lookup
Calling party name lookup is an additional CLI preference that expands CLI lookup to include the Unigy
database and can be configured to display the name of the caller and optionally their company name.
The lookup applies to incoming dial tone calls and can use up to three lookup sources, prioritized by
user preference. The default priority is: (1) end user's speed dial data, (2) end user’s personal directory,
and (3) enterprise directory. The CLI number is matched against numbers stored in these sources and the
first, highest priority match found is returned as the CLI display on the turret.
Customers can also leverage the Microsoft Active Directory import to expand their lookup options.
For speed dial source, the Data field of speed dial buttons in the end user’s button sheet is searched in
button number order and the button label of the first match found is used for the CLI display.
For directories, the Data field of the Points of Contact (POCs) with a Media Type of Speed Dial are
searched in the order that they were added to the directory. If the incoming call’s CLI matches the
number in the POC Data field, then the contact name is displayed in the format specified by the end
user's lookup preferences. Optionally, the contact’s company name can also be displayed.
This feature is configured in two steps — first set in the UMS at the Instance level and then also set for
an end user group or individual end user(s). Once configured for the instance, user preferences can also
be programmed on the turret by the end user.
4.12.2 Get CLI information
A preprogrammed Get CLI button is used to display the name or phone number for an incoming call on
the turret.
When a call is received, calling line or party information (CLI or CPI) is normally shown on the line
button or floating button for the call. If there is too much information to fit on the button, it is truncated;
and if the line button is set to not display CLI information, the information does not appear at all.
66 4.12: CLI
August 26, 2019 IPC Proprietary
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