Table 2: Line button call status indicators (continued)
Call Status Button Color Display
Low priority incoming call Brown Button descriptor (label); growing
incoming duration bar (if enabled in your
user profile and preferences)
Button not available Light Gray Button is grayed out.
Note
The line status changes to i-Hold only when the user is able to successfully put the line on hold. If the
license count for lines is decreased such that no license is available for this line when the user attempts
to put the call on hold, the line status for this call changes to u-Hold.
4.2.2 Communication Barrier status messages
For Unigy enterprises that are integrated with the IPC Compliance Policy Engine, communication
barrier policies are enforced.
If a Unigy end user attempts a call or action that is restricted by a compliance policy, then an error
message is displayed on the end user’s CDI.
For example, if the end user attempts to call or transfer a call to a party that they are barred from
communicating with, Error Party Barred will be displayed in the CDI’s status area. Also, if the
end user attempts to seize a barred line (directly or indirectly by joining a call that involves a barred
line), then Error Line Barred will be displayed on the CDI.
4.3 View button status
In the Favorites application, you can view the status of buttons in the button sheet.
Tap Favorites in the Navbar to open the Favorites application. The application opens in the default view
called Trading mode. The status of buttons is displayed.
Swipe up to navigate through the sheets, or use the scrubber to jump to a specific sheet.
4.4 Add a button in Favorites
You can assign a new button in the button sheet.
This procedure provides the general flow for all types of buttons. For details on a particular button type,
see the specific procedure. For an illustration of Favorites, see Favorites on page 47.
1. Tap Favorites in the Navbar.
The Favorites application is displayed.
2. Tap an unassigned or empty button.
A contextual menu is displayed with the button types.
50 4.3: View button status
August 26, 2019 IPC Proprietary
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