Table 1: End user's presence status
Icon color Status Setting
Green Available Automatic by system or user-
selectable
Gray Unavailable Automatic by system or user-
selectable
Red Busy Automatic by system or user-
selectable
Amber Away Automatic by system or user-
selectable
White bar on red Do Not Disturb User-selectable
The presence status is based on call activity. Depending on the line type and line configuration, Unigy
system response to presence status during the call setup time will vary. After a call is connected,
presence status is consistent for all line types.
You can set your presence to Do Not Disturb through the User badge in the footer. When Do Not
Disturb presence is selected, it indicates to other users that you do not want to be interrupted; it does not
prevent incoming calls from ringing.
3.9 Access IQ/MAX TOUCH voice mail
Access voice mail on the IQ/MAX TOUCH turret.
Voice mail is a service provided on the Unigy system for the storage and retrieval of messages.
When you have a message, the voice mail indicator displays on your User badge in the Footer. For an
illustration, see Footer area on page 29.
You can have more than one mailbox number configured on different MWI (Message Waiting Indicator)
buttons. The voice mail indicator on the Footer is associated with the first MWI button in Favorites
(your button sheet). The MWI button and the voice mail indicator provide the same indication.
•
Message waiting indication:
•
The MWI button in Favorites is active/lamped.
•
The voice mail icon on the User badge is displayed.
•
No message waiting indication:
•
The MWI button in Favorites is inactive/not lamped.
•
The voice mail icon on the User badge is not displayed.
1. Tap your User badge.
The User Menu Popover opens.
2. Tap Voicemail in the User Menu Popover.
3. Follow the prompts from the voice mail system to enter your password and for available options to
retrieve messages.
4. To end the voice mail session, press the appropriate Release button.
The voice mail indicator on your user badge and the voice mail indicator on the MWI button on
Favorites may or may not be cleared, depending on your PBX.
3.9: Access IQ/MAX TOUCH voice mail 41
IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide
To Next Page
Loading...
