9 Multiparty call management
9.1 Conferences
The conference feature allows lines to be added to a call. The conference feature is for lines only, and
cannot be used with intercom calls.
While in conference mode, lines can be added or removed as needed. Conference mode is turned on
during a call or before a call is initiated.
Note
•
Only one conference of any kind per handset.
•
Any Unigy user in a conference can add a line to a conference.
•
Only handset users can add a dial tone line to a conference.
•
A conference can not be created from a speaker call.
When a conference call is active, the handset status area display shows the number of lines on the call,
and buttons for the lines on the conference show busy and conference icons.
Conference indicator on button
Conference indicator in handset status area
If a conference call is initiated and then put on hold, the result depends on whether the unsupervised
conference feature is available:
•
If the unsupervised conference feature is not enabled, each conference line is placed on individual
hold. To re-establish the conference, the conference button must be pressed, and each line must be
added back to the call.
•
If the unsupervised conference feature is enabled, the conference can continue without the conference
initiator, as described in Unsupervised conferences on page 118. The unsupervised conference
feature can only be used for calls that include more than two lines and no other traders who barged in.
If the call is released, the conference ends and all lines are released. You can remove a party that you
added to a conference by pressing the button that was used to add the party.
There is no defined limit for a number of parties in a conference call in Unigy. The number of parties in
a conference is limited by system capacity and activity. Each end user can add up to 32 lines in
conference. Other end users can barge in, adding more lines to the conference.
9.1.1 Make a conference call
Make a conference call by adding lines to an existing call.
You can put a turret in conference mode by pressing the Conference button while in a call or before a
call is started. While in conference mode, you can add or remove lines as needed by pressing buttons
representing private lines or dial tone lines.
117
IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide
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