CLI information is available for the caller, the information is displayed based on user preference until
the call is released. CLI information may not be available for some calls.
CLI information for a call is shown on a turret line button or floating button label. The CLI information
can include the priority assigned to the line button associated with the call.
By default, CLI is enabled for all line buttons in the Unigy system. CLI display can be enabled or
disabled on specific line buttons by user button programming or through system programming.
If a call is answered just after another user seizes the same line, the CLI information of the incoming
party’s line is displayed along with a barge-in indicator. If momentary privacy is in effect, the line
cannot be seized, and an error message indicates the call is private.
Note
SIP private line ARD speaker calls may display the CLI (line resource AOR) of the far end when the user
answers an incoming dial tone call on a speaker.
The following preprogrammed functions can be added to turret buttons to further control CLI display:
•
Get CLI
•
Toggle CLI
•
Suppress CLI
The following CLI user setting display preferences can be set for incoming dial tone calls:
•
Name: The name of the caller (found in the packet) is displayed if this information is available;
otherwise, the caller’s telephone number is displayed. This is the system default setting. The label
display allows 8 to 12 alphanumeric characters, depending on character widths. If the caller’s name is
longer than the allotted label field length, the name is truncated on the right and the missing letters are
represented by an ellipsis (...).
•
Number: The telephone number of the caller (found in the packet) is displayed if this information is
available; otherwise, the caller's name is displayed. The label display allows 8 to 12 alphanumeric
characters, depending on character widths. If the caller’s telephone number is longer than the allotted
label field length, the number display is truncated on the right and the missing numbers are
represented by an ellipsis (...).
•
Toggle: If both name and number are available in the packet, the display alternates between the
caller’s name and number for 40 seconds, then displays the name. Otherwise, the incoming call
button label shows whatever CLI information is available.
•
Match: Looks for a speed dial number on the user’s button sheet that matches the CLI of the
incoming call, and displays the speed dial button label. If multiple buttons match the incoming call,
the display shows the label for the first matching button. If there is no match or no label is available
for the button, the display shows the incoming caller’s name if available; otherwise, it shows the
caller’s phone number.
•
Name Lookup: Matches the CLI to a speed dial number in the Points of Contact (POCs) of the user’s
enterprise directory, personal directory, or on the user’s button sheet and based on the match source
priority configuration, displays the match to the user and optionally company name or a button label.
If there is no match or no label is available for the button, the display shows the incoming caller’s
name if available; otherwise, it shows the caller’s phone number. See also, Calling party name lookup
on page 66.
Private line calls will always show the button label for CLI, regardless of the CLI display preference.
For more information on setting CLI preferences, refer to Call Handling on page 164.
4.12: CLI 65
IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide
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