This feature is available only for line calls and barged calls that are established. You cannot swap
handsets for the following call types or call states:
•
Incoming or outgoing line calls before the call is answered
•
Conference calls
•
Calls on hold
•
Calls being transferred
•
Intercom calls
A call swap is initiated from the active side contextual call display. The handset you are moving the call
to must be available and idle.
When you are on a call and want to switch the call to the idle handset, tap the Swap button in the
contextual call display. The Swap button is disabled when it is not available for the current call type or
state.
If the request is made while a call is in transition, the system rejects the request and displays the message
Move Unavailable. The message is displayed in the call area of the side with the call.
The following occur when you move a call from one handset to the other:
•
The system treats the call as two separate calls, one for each handset. Both calls are available for
playback from a voice recorder.
•
Swapping a barged call plays an intrusion tone.
•
Swapping a call momentarily displays the call in the Hold state.
•
Swapping a call in privacy mode with HFM enabled momentarily toggles the function buttons
Privacy and HFM to the Off state before returning them to the On state.
When a call is swapped, the following presentation characteristics are preserved, so the presentation is
the same after the call is swapped; for example, if HFM is enabled on the left side and you swap the call
to the right side, HFM is automatically enabled on the right side:
•
HFM
•
Privacy
•
Mute
•
Record-on-Demand – this is preserved only if both channels are in your record mix profile.
The following presentation characteristics are not preserved:
•
Call volume – the volume set on the side you are swapping the call to is used.
•
Call duration – this is not preserved because when the call is swapped, the call becomes a new call,
which restarts the call timer.
8.10.7.1 Move a call to the idle handset
You can use the Swap button to move an established line call to the idle handset.
After a line call is established, you can move the call to the idle handset if it is available and the call is
not in a transitional state. The Swap button is disabled when it is not available for the current call type
or call state.
For more information on the call swap feature, refer to Call swap on page 109.
1. Make an outgoing line call, answer an incoming call, or barge on a line.
110 8.10: Active call options
August 26, 2019 IPC Proprietary
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