Note
Diversion buttons cannot be edited, only duplicated or deleted.
For more information about DDI diversion, see Direct Dial Inward (DDI) Diversion on page 161.
1. From Favorites, tap the plus sign in an empty button.
2. Tap DIVERSION.
The Add Button: Select Diversion Type modal dialog is displayed.
3. Tap DDI.
4. Tap Next.
The Add DDI Diversion Button: Button Options modal dialog is displayed.
5. Do one of the following:
a) Use the soft keyboard or the dial pad to enter the Resource AOR of the line to be diverted, then tap
the Validate button.
b) Tap Select from Favorites, then select the line and tap Done.
6. Select a DDI Diversion Type from the pull-down list. Options include: No Diversion, Immediate,
Busy, RNA (ring no answer), BRNA (busy, ring no answer), and Dual Divert.
The Divert to Number field is displayed.
Note
If you selected Dual Divert, then two fields are displayed: Busy Divert To and Ring/No Answer Divert To
Number. This allows you to set up one number to divert to on busy and another number to divert to on
ring no answer.
7. Use the soft keyboard or the dial pad to enter the number to divert the calls to or tap Select from
Favorites to find the line.
8. Tap EDIT DESCRIPTOR and type a description for this diversion, for example, DDI BRNA
divert.
9. Tap Save.
The button is created.
10. To enable the diversion, tap the button.
The button turns light gray to indicate that it is enabled.
The button can be toggled to disable or enable at any time.
8.11.3.4 Set one button divert
Use diversion to redirect calls that meet certain criteria.
Divert buttons are configured on Favorites for specific extensions.
Diversion allows you to forward incoming calls to specific extensions, or multiple destinations
depending on the diversion preferences.
For more information on the types of one button diversion, refer to Configure ICM diversion from
Settings on page 160 and Configure DDI diversion from Settings on page 161.
To toggle one button divert, press the One Button Divert button in Favorites to turn divert on or off.
When enabled, the divert button is illuminated light gray. Enable or disable one button divert, as
desired. Calls meeting the divert criteria are diverted to the appropriate extension.
8.11: Managing calls 115
IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide
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