Juniper EX2200 - Page 178

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See Locating the Serial Number on an EX Series Redundant Power System or Redundant
Power System Components
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See Locating the Serial Number on an OCX1100 Switch or Component
Before you request an RMA from JTAC, be prepared to provide the following information:
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Your existing case number, if you have one
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Serial number of the component
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Your name, organization name, telephone number, fax number, and shipping address
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Details of the failure or problem
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Type of activity being performed on the switch when the problem occurred
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Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
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Case Manager at CSC: http://www.juniper.net/cm/
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Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html .
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
Packing an EX2200 Switch or Component for Shipping on page 163•
• Packing an EX3200 Switch or Component for Shipping
• Packing an EX3300 Switch or Component for Shipping
• Packing an EX4200 Switch or Component for Shipping
• Packing an EX4200 Switch or Component for Shipping
• Packing an EX4300 Switch or Component for Shipping
• Packing an EX4500 Switch or Component for Shipping
• Packing an EX4550 Switch or Component for Shipping
• Packing an EX6200 Switch or Component
• Packing an EX8200 Switch or Component
• Packing an EX9200 Switch or Component
Copyright © 2015, Juniper Networks, Inc.162
Complete Hardware Guide for EX2200 Ethernet Switches