The Zing Air connection gets dropped even though it’s not been turned off or the software closed.
This is probably due to a setting in Windows 7. Open Windows Control Panel and select System and
Security. Then select Power Options. Balanced should be selected. To the right of that, click on
Change plan settings.
Click on Change advanced power settings. Open the USB Settings option in the list and locate USB
Selective. Change to Disabled and then click on OK. This keeps the USB on a normal mode, not a
save power mode.
Try changing the COM Port that has been assigned.
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Operating Issues
When I first turn on the Zing Air, the blade carriage moves to the right and starts making a terrible noise!
There are two black pieces under the pinch bar that need to be removed prior to using the cutter.
Remove them both and discard them. If this does not solve the issue, contact KNK USA at 800-268-
3672 or your KNK dealer.
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I’m setting an origin but my cut is about an inch too far to the right.
When setting the origin, make sure you are using the tip of the blade as the reference point and not the
laser light. It was set up differently in SCAL versus other cutting programs.
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My mat is rotating when the Zing Air starts to cut!
Both pinch wheels need to be gripping the mat. Move the mat either left or right so that it is under the
two outer pinch wheels.
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I cannot get one (or both) of the pinch wheel levers to move correctly.
Use a screwdriver to tighten the screw on the lever. Remember that clockwise is tighter,
counterclockwise is looser. Avoid loosening as there is a ball and spring which will fall out and it’s a bit
tricky getting the lever reassembled and screwed back into place.
Apply some WD40 to a cotton swab and dab it on the inside plate where the pinch roller bar enters the
end cap.
If the lever cannot be moved at all, you can free it by using a small tool to push the locking ball into the
lever handle. You can apply a small dab of silicone grease or even petroleum jelly to the ball. If this
does not fix the issue, remove the screw that holds it in place, carefully remove the handle from the post
(watch for the spring-loaded ball) and clip 1/2 of one turn from the spring inside the handle. Place it back
into the handle with the closed end to the ball, and reset it to the post. replace the screw, and it should
be good again.
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Help! I turned the screw on my lever the wrong way and the spring and ball fell out!
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