Action Yes No
Step 3
Open the left cover and do the following:
• Reseat the connector (J10) on the controller board.
• Check the motor cables. If damaged, then replace the transport motor.
See “Drawer transport motor removal” on page 416.
• Remove the media tray. Manually turn the transport motor encoders,
and check if it causes the transport and separator gears to turn. If there
is a problem with the gears, then replace the input option. See
“250/550-sheet media tray and drawer assembly removal” on
page 406.
Replace the transport motor. See “Drawer transport motor removal” on
page 416.
Does the error remain?
Replace the input
option. Go to
“250/550-sheet media
tray and drawer
assembly removal” on
page 406.
If the error persists,
then go to step 4.
The problem is solved.
Step 4
Remove the 250/550-sheet input option and check the upper interface
cable. If damaged, then replace the upper interface cable.
Re-seat the connector (J1) on the controller board, then POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Check the interface cable of the printer or upper level option for damage.
Is the above component still ok?
Go to step 6. Replace the interface
cable of the printer or
upper level option.
Step 6
Check the connectors on the controller board. If damaged, then replace
the controller board. See “Drawer controller PCBA removal” on
page 411.
Reseat all connectors on the controller board, then POR the machine.
Does the error remain?
Replace the controller
board. Go to “Drawer
controller PCBA
removal” on page
411.
If the error remains,
then go to step 7.
The problem is solved.
Step 7
If the 250/550-sheet tray option is the only input option installed, then
replace the 250/550-sheet tray option. See “250/550-sheet media tray
and drawer assembly removal” on page 406.
If there are multiple input options, then remove the suspected input
option and install it as Tray 2. Run a print test, navigate to:
Reports > Device Statistics
Does the error remain?
Replace the input tray
option. Go to
“250/550-sheet media
tray and drawer
assembly removal” on
page 406.
The problem is solved.
4063
Diagnostic information
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