Mailbox incorrect bin exit service check
Action Yes No
Step 1
Is the mailbox the only output option installed?
Go to step 4. Go to step 2.
Step 2
Remove all output options and re-install only the mailbox.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins.
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
Step 3
Check the auto connector end of the option previously installed below the
mailbox.
Is it free of damage?
Go to step 4. Replace the upper
interface cable of the
output option
previously installed
under the mailbox.
Step 4
Open the rear door and actuate the sensor (rear door interlock) to
override the interlock mechanism.
Perform feed test on all bins. Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Do a feed test for each bin and check each diverter.
Note: Diverter 1 to 3 are normally closed while Diverter 4 is normally
open if no output option is above the mailbox. A diverter will open
when media is about to enter its assigned bin (Example: When feeding
to Bin 2, Diverter 2 will open to direct the media path toward Bin 2).
Do they operate properly during the feed test on each bin?
Go to step 6. Go to step 5.
Step 5
Check each diverter if:
• there is any visible damage or deformity
• they could move freely
Are the diverters ok?
Go to step 6. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
500.
Step 6
Check the solenoids. If damaged, then replace the solenoid. Go to
“Mailbox solenoid removal” on page 504.
Reseat the solenoid connectors on the controller PCBA, then POR the
machine.
Does the error remain?
Go to step 7. The problem is solved.
4063
Diagnostic information
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