Action Yes No
Step 7
Re-seat the divert motor connector (J7) on the controller PCBA. POR the
machine.
Does the error remain?
Replace the divert
motor. Go to “Mailbox
divert motor removal”
on page 512.
If the error persists,
then go to step 8.
The problem is solved.
Step 8
Re-seat all the connectors on the controller PCBA. POR the machine.
Does the error remain?
Replace the controller
PCBA. Go to “Mailbox
controller PCBA
removal” on page
507.
If the error persists,
then replace the
mailbox assembly. Go
to “Mailbox assembly
removal” on page
500.
The problem is solved.
HCOE diverter jam service check
Action Yes No
Step 1
Is the high capacity output expander the only output option installed?
Go to step 3. Go to step 2.
Step 2
Remove all output options and re-install only the high capacity output
expander.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
Step 3
Check the lower interface cable. If damaged, then replace the lower
interface cable. Go to “HCOE lower interface cable removal” on
page 469.
Re-seat the connector (J1) on the controller PCBA, then POR the machine.
Does the error remain?
Go to step 4. The problem is solved.
Step 4
Check the auto connector end of the printer underneath the option.
Is it free of damage or obstructions?
Go to step 5. Replace the upper
interface cable of the
base printer.
4063
Diagnostic information
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