Action Yes No
Step 5
Check the voltages on the LVPS card.
• +5V at pin?
• +24V at pin?
Are the voltages correct?
Contact the next
highest level of
support.
Replace the LVPS. Go to
“LVPS removal” on
page 366.
Option tray symptoms
Symptom Action
Recurring media type error detected on the 250/550‑sheet tray
option.
Go to “250/550-sheet media type error service
check” on page 199.
The 250/550-sheet tray is not detected or recognized. Go to “250/550-sheet tray undetected service
check” on page 201.
The 250/550‑sheet option is not detected or recognized. POR the machine
1 POR the machine.
2 Reseat the input options.
3 Make sure the upper and lower interface cable
are not damaged. If damaged then replace the
cable. Go to “Drawer upper interface cable
removal” on page 412 or “Drawer lower
interface cable removal” on page 413.
Recurring media type error detected on the HCIT option. Go to “HCIT media type error service check” on
page 204.
The HCIT does not detect when the media level is low. Go to “HCIT media low undetected service check”
on page 207.
The HCIT is not detected or recognized. Go to “HCIT undetected service check” on page
206.
Incorrect media is detected on the HCIT. Go to “HCIT incorrect media error service check” on
page 202.
The finisher detects the side door as open even when it is closed. Go to “Finisher side door error service check” on
page 209.
Media doesn't exit at the assigned mailbox bin. Go to “Mailbox incorrect bin exit service check” on
page 211.
The stapler unit does not detect the staple cartridge. Go to “Finisher cartridge error service check ” on
page 212.
The staple finisher option is not detected or recognized. Go to “Finisher undetected service check” on
page 214.
The staple finisher detects media even when the bin is cleared. Go to “Finisher bin error service check ” on
page 215.
The finisher detects the rear door as open even when it is closed. Go to “Finisher door undetected service check ” on
page 216.
4063
Diagnostic information
198
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