Stapler carriage failure service check
Action Yes No
Step 1
Is the staple finisher the only output option installed?
Go to step 4. Go to step 2.
Step 2
Remove all output options and re-install only the staple finisher.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
Step 3
Check the auto connector end of the option previously installed below the
staple finisher.
Is it free of damage?
Go to step 4. Replace the upper
interface cable of the
output option
previously installed
under the staple
finisher.
Step 4
Check the lower interface cable. If damaged, then replace the lower
interface cable. Go to “Stapler lower interface cable removal” on
page 494.
Reseat the connector (J15) on the controller PCBA, then POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Open the left cover. Reseat the cables (J17 and J11) on the controller PCBA,
then POR the machine.
Does the error remain?
Go to step 6. The problem is solved.
Step 6
Open the left cover and do the following:
• check the compactor assembly and compactor arm for damage
• manually pull the compactor arm and observe if it retracts
• make sure that obstructions on the compactor arm are removed
• check if the compactor flag engages properly with the sensor
(compactor HP)
Are the above components ok?
Go to step 7. Replace the staple
finisher assembly. Go
to “Staple finisher
assembly removal” on
page 471.
4063
Diagnostic information
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