Action Yes No
Step 6
Check the ejector and do the following:
• clear obstructions
• inspect the ejector
Is the ejector free of damage?
Go to step 7. Replace the staple
finisher assembly. Go
to “Staple finisher
assembly removal” on
page 471.
Step 7
Open the left cover, reseat all connectors on the controller PCBA and then
POR the machine.
Does the error remain?
Replace the controller
PCBA. Go to “Stapler
controller PCBA
removal” on page
496.
The problem is solved.
Finisher diverter jam service check
Action Yes No
Step 1
Is the staple finisher the only output option installed?
Go to step 4. Go to step 2.
Step 2
Remove all output options and re-install only the staple finisher.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
Step 3
Check the auto connector end of the option previously installed below the
staple finisher.
Is it free of damage?
Go to step 4. Replace the upper
interface cable of the
output option
previously installed
under the staple
finisher.
Step 4
Check the lower interface cable. If damaged, then replace the lower
interface cable. Go to “Stapler lower interface cable removal” on
page 494.
Remove the left cover. Reseat the cable (J15) on the controller PCBA, then
POR the machine.
Does the error remain?
Go to step 5. The problem is solved.
4063
Diagnostic information
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