Error code Description Action
241.24 Media feeder motor stalled on the last pick
attempt in tray 1
See “Media feeder motor control service check” on page 81.
241.29 Media feeder motor did not turn off when
lifting the tray
See “Media feeder motor tray lift error service check” on
page 83.
241.32 Media tray not ready See “Media tray 1, tray pulled jam” on page 82.
241.33 The media tray was pulled during the media
pick process
See “Media tray 1, tray pulled jam” on page 82.
241.41 Media feeder motor stall in tray 1 See “Media feeder motor control service check” on page 81.
241.42 Media feeder motor pick motor under‑speed
in tray 1
See “Media feeder motor control service check” on page 81.
241.43 Media feeder motor stalled on the last pick
attempt in tray 1
See “Media feeder motor control service check” on page 81.
242.29 Media feeder motor did not turn off when
lifting the tray
See “Media feeder motor tray lift error service check” on
page 83.
243.29 Media feeder motor did not turn off when
lifting the tray
See “Media feeder motor tray lift error service check” on
page 83.
244.29 Media feeder motor did not turn off when
lifting the tray
See “Media feeder motor tray lift error service check” on
page 83.
245.29 Media feeder motor did not turn off when
lifting the tray
See “Media feeder motor tray lift error service check” on
page 83.
Media feeder motor control service check
Action Yes No
Step 1
Check the media size setup and tray guides for media tray 1.
Does the media size in use match the size set for media tray 1?
Go to step 2. Replace the media, or
change the media size
setup in media tray 1.
Step 2
Check the media trays for overfilling.
Are any of the media trays overfilled?
Remove any excess
new media.
Go to step 3.
Step 3
Check the media condition in media tray 1.
Is any of the media in media tray 1 crumpled or damaged?
Replace the damaged
media.
Go to step 4.
Step 4
Ensure the pick roller is properly installed.
Is the pick roller properly installed?
Go to step 5. Remove and reinstall
the pick roller. See
“Pick roller assembly
removal” on page
342.
4063
Diagnostic information
81
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