Actions Yes No
Step 7
Make sure the input roller/deskew assembly is free of debris. Check for
wear or damage.
Are they free of wear or damage?
Problem solved. Replace the printer.
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Actions Yes No
Step 1
Select another tray or feeder and then resend the print job.
Specify the paper tray before sending the print job.
• For Windows users, specify the type and weight from Print
Properties.
• For Macintosh users, specify the type and weight from the Print
dialog.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
From the Paper menu on the printer control panel, check the paper type
and paper weight settings.
Do the paper type and paper weight settings match the paper in the tray?
Go to step 3. Change the paper type
and weight settings to
match the paper in the
tray.
Step 3
Load paper from a fresh package.
Paper absorbs moisture due to high humidity. Store paper in its
original wrapper until you use it.
Does the problem remain?
Go to step 4. The problem is solved.
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Diagnostic information
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