Error code Description Action
245.41 Media feeder motor stall in tray 5
1 POR the printer.
2 Open the media trays and make sure there are
no obstructions on the media path.
3 Check the following:
• Make sure the size of the media loaded is
within specifications.
• Make sure the tray guides are not set too
tight.
• Make sure the tray is not overfilled.
4 If only one option is installed, re‑seat the option
tray. If there are multiple options installed, swap
the current option with another matching media
tray to determine the source of the error.
If the error persists, then perform the following
service checks:
• For 250/550‑sheet trays—go to “250/550-
sheet media tray option jam service check”
on page 154
• For HCIT—go to “HCIT jam service check” on
page 156
245.42 Media feeder motor under‑speed in tray 5
245.43 Media feeder motor did not reach the required speed
245.44 Separator pass through motor stall in tray 5
245.45 Separator pass through motor under‑speed in tray 5
245.46 Separator pass through motor did not reach the
required speed.
250/550-sheet media tray option jam service check
Action Yes No
Step 1
Open the media tray and check the media path.
Is it free of obstructions?
Go to step 2. Remove all
obstructions along the
paper path.
Step 2
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the pick roller assembly to make sure that the rollers are free from
contamination and paper dust.
Is the pick roller assembly free of wear or damage?
Go to step 4. Replace the pick roller
assembly. Go to
“Drawer pick roller
removal ” on
page 408.
4063
Diagnostic information
154
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