Action Yes No
Step 6
Perform a print test, and check the upper redrive motor for proper
operation.
Does the above component operate properly?
Go to step 7. Replace the upper
redrive motor. See
upper-redrive-
motor-removal-
topic.
Step 7
Perform a print test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
Sensor (fuser exit) late-arriving jam service check
Action Yes No
Step 1
Check the fuser unit assembly for damage and life expiration.
Is the above component damaged or has it exceeded life?
Replace the fuser. See
“Fuser removal” on
page 322.
Go to step 2.
Step 2
Check the fuser unit assembly for obstructions.
Is the above component free from obstructions?
Go to step 3. Go to step 3.
Step 3
Check the sensor (fuser output) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor tests.
c Observe the line item output.
Does the display on the control panel change every time the sensing area
of the above sensor is interrupted or blocked?
Go to step 5.Go to step 4.
Step 4
Check the above sensor for proper connection.
Is the above sensor connected properly?
Replace the fuser. See
“Fuser removal” on
page 322.
Reseat the connection.
Step 5
Check the transfer roller for damage.
Is the above component free from damage?
Go to step 6. Replace the transfer
roller. See “Transfer
roller removal” on
page 317.
Step 6
Check the media aligner roller for damage.
Is the above component free from damage?
Go to step 7. Replace the media
aligner roller. See
“Media aligner roller
removal” on page
297.
4063
Diagnostic information
65