Shadow images appear on prints
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Actions Yes No
Step 1
Does the shadow image appear every two pages?
Go to step 2. Go to step 3.
Step 2
Check the upper redrive for wear or damage.
Is it free of wear or damage?
Go to step 3. Replace the upper
redrive. See “Upper
redrive removal” on
page 331.
Step 3
Check the transfer roller for surface contamination or excessive wear.
Is it free of contamination and wear?
Go to step 4. Replace the transfer
roller. See “Transfer
roller removal” on
page 317.
Step 4
Check the following fuser components for wear or damage:
• Gears
• Exit rollers
• Heat belt or hot roller
Are they free of damage?
Go to step 5. Replace the fuser. See
“Fuser removal” on
page 322.
Step 5
Reseat the connections on the LVPS.
Does the problem remain?
Replace the LVPS. See
“LVPS removal” on
page 366.
Problem solved.
4063
Diagnostic information
42
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