Mailbox diverter jam service check
Action Yes No
Step 1
Is the mailbox the only output option installed?
Go to step 4. Go to step 2.
Step 2
Remove all output options and re-install only the mailbox.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
Step 3
Check the auto connector end of the option previously installed below the
mailbox.
Is it free of damage?
Go to step 4. Replace the upper
interface cable of the
output option
previously installed
under the mailbox.
Step 4
Check the lower interface cable. If damaged, then replace the lower
interface cable. Go to “Mailbox lower interface cable removal” on
page 510.
Re-seat the connector (J1A) on the controller PCBA, then POR the
machine.
Does the error remain?
Go to step 5. The problem is solved.
Step 5
Check the sensor (diverter). If damaged, then replace the sensor
(diverter). Go to “Sensor (mailbox divert motor) removal” on page 509.
Re-seat the sensor connector (J8) on the controller PCBA. POR the
machine.
Does the error remain?
Go to step 6. The problem is solved.
Step 6
Remove the mailbox option from the printer and check if the diverter
plunger at the bottom is in good condition.
Note: The diverter plunger controls the diverter of the printer or output
option directly below it.
Is the diverter plunger free of damage?
Go to step 7. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
500.
4063
Diagnostic information
174
To Next Page
Loading...
Need help?
General
