Action Yes No
Step 17
Check the sensor (HCIT roller position) and make sure that it is properly
installed. If damaged, then replace the sensor. Go to “Sensor (pick roll
position) removal” on page 440.
Reseat the sensor connector on the controller PCBA and reseat also on
the other end of the sensor. POR the machine.
Does the error remain?
Go to step 18. The problem is solved.
Step 18
Open the right cover. Reseat the cable attached to the lift motor.
Does the error remain?
Go to step 19. The problem is solved.
Step 19
Open the right cover. Do a feed test, enter Diagnostics mode and navigate
to:
INPUT TRAY TESTS > Feed Test > Tray [x]
Does the lift motor run?
Go to step 20. Replace the lift motor.
Go to “HCIT lift drive
motor removal” on
page 436.
Step 20
Reseat all connectors on the controller PCBA.
Does the error remain?
Replace the controller
PCBA. Go to “HCIT
controller PCBA
removal” on page
433.
The problem is solved.
HCIT source jam service check
Action Yes No
Step 1
Remove the media tray from the HCIT option and do the following:
• Remove all media and check the paper guides for damage. Move the
paper guide and verify if it can move freely from one position to
another.
• Check the media size finger flag for damage.
• Check the elevator plate. Manually lower down the elevator plate and
check if it springs back to its original position.
• Check the elevator tension cables if there are problems.
• Check the elevator gears for damage.
• Manually turn the drive gear and check if the other gears engaged to
it will also turn.
• Check if the tray can be inserted properly into the HCIT option.
Are the above components ok?
Go to step 2. Replace the media tray.
Go to “HCIT removal”
on page 423.
4063
Diagnostic information
159