Action Yes No
Step 10
Check the pick roller assembly to make sure that the rollers are free from
contamination and paper dust.
Is the pick roller assembly free of wear or damage?
Go to step 11. Replace the pick roller
assembly. Go to
“Drawer pick roller
removal ” on
page 408.
Step 11
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the problem remain?
Go to step 12. The problem is solved.
Step 12
Check the pick roller assembly to make sure that the rollers are free from
contamination and paper dust.
Is the pick roller assembly free of wear or damage?
Go to step 13. Replace the pick roller
assembly. Go to
“Drawer pick roller
removal ” on
page 408.
Step 13
Check the pick roller assembly for proper installation. Fully press the pick
roller assembly toward the sensor to make sure the mounting latches are
properly engaging the slot in the shaft.
Does the problem remain?
Go to step 14. The problem is solved.
Step 14
Check the pick roller assembly to make sure that the rollers are free from
contamination and paper dust.
Is the pick roller assembly free of wear or damage?
Go to step 15. Replace the pick roller
assembly. Go to
“Drawer pick roller
removal ” on
page 408.
Step 15
Reseat the connectors (J4, J8 and J7) on the controller PCBA.
Does the error remain?
Go to step 16. The problem is solved.
Step 16
Open the rear cover. Do a feed test, enter Diagnostics Menu and navigate
to:
INPUT TRAY TESTS > Feed Test > Tray [x]
Viewing from the holes at the rear side, observe the pick/feed motor.
Does the feed motor run?
Go to step 17. Replace the media
feeder. Go to “HCIT
media feeder
removal” on page
443.
4063
Diagnostic information
158
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