Sensor (HCOE pass through) jam service check
Action Yes No
Step 1
Is the high capacity output expander the only output option installed?
Go to step 3. Go to step 2.
Step 2
Remove all output options and re-install only the high capacity output
expander.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
Step 3
Check the lower interface cable. If damaged, then replace the lower
interface cable. Go to “HCOE lower interface cable removal” on
page 469.
Remove the left cover. Reseat the cable (J1) on the controller PCBA, then
POR the machine.
Does the error remain?
Go to step 4. The problem is solved.
Step 4
Check the auto connector end of the printer underneath the option.
Is it free of damage or obstructions?
Go to step 5. Replace the upper
interface cable of the
base printer.
Step 5
Open the rear door, and check:
• if the rear door opens and closes properly
• the rollers for damage
Are the above components ok?
Go to step 6. Replace the rear door.
Go to “HCOE rear door
removal” on page
461.
Step 6
Check if:
• the diverter is free from damage
• the bottom diverter is not open
• the upper diverter can be manually moved, and if its spring causes it
to return to its original position
Are the above components ok?
Go to step 7. Replace the high
capacity output
expander. Go to “High
capacity output
expander assembly
removal” on page
460.
4063
Diagnostic information
177
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