Action Yes No
Step 7
Check the compactor:
• for proper installation
• for damage and contamination
• for cable damage
Is the above component ok?
Go to step 8. Replace the sensor
(compactor HP).
Step 8
Remove the stapler carriage. Manually turn the gears to open the stapling
mechanism. While open, check the area under the stapling mechanism
and make sure it is free from obstructions.
Is it free of damage?
Go to step 9. Replace the stapler
carriage assembly. Go
to “Stapler carriage
assembly removal” on
page 479.
Step 9
Reseat all connectors on the controller PCBA.
Does the error remain?
Replace the controller
PCBA. Go to “Stapler
controller PCBA
removal” on page
496.
If the error persists,
then replace the staple
finisher. Go to “Staple
finisher assembly
removal” on page
471.
The problem is solved.
Finisher bin media present error service check
Action Yes No
Step 1
Is the staple finisher the only output option installed?
Go to step 4. Go to step 2.
Step 2
Remove all output options and re-install only the staple finisher.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 3.
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Diagnostic information
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