Action Yes No
Step 2
Open the media tray and do the following:
• Make sure the separator roller is properly installed.
• Manually turn the separator roller drive gears and check if the
separator rollers would also turn.
• Check the separator roller gears for damage and obstructions.
Is the separator roll still ok?
Go to step 3. Replace the separator
roll. Go to “HCIT
separator roll
assembly removal” on
page 424
Step 3
Remove the left cover and do the following:
• Lower down the media pick actuator and then release. Check if the
actuator would spring back to its original position.
• Manually move the media pick actuator, then check if the paper sensor
flag moves along with it. Check also for damage.
• Manually turn the media feeder motor encoders gently, and check if
it causes the pick tires to turn.
• Make sure the sensor connections on the media feeder sensors are
secure.
If there are problems with the above components, then replace the HCIT
media feeder. See “HCIT media feeder removal” on page 443.
Reseat the connector (J11) on the controller board.
Does the error remain?
Go to step 4. The problem is solved.
Step 4
Remove the media tray from the HCIT option and do the following:
• Check if there is no problem moving the tray input guides.
• Manually push the media size sensor flags and check if it would spring
back to its original position.
• Check the sensor (HCIT media guide) for damage. Make sure all
obstructions are removed.
Are the above components ok?
Go to step 5. Replace the HCIT
drawer assembly. Go to
“HCIT drawer
assembly removal” on
page 423.
Step 5
Separate the HCIT from the printer. Remove also the remaining input
options. Check the HCIT interface cable. If damaged, then replace the
cable. See “HCIT drawer assembly interface cable removal” on page
438.
Open the left cover, and reseat the connector (J1) on the controller board.
POR the machine.
Does the error remain?
Go to step 6. The problem is solved.
4063
Diagnostic information
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