Action Yes No
Step 4
Check the separator roller tires and gears:
• make sure that the rollers are free from contamination
• manually turn the gears and check if it causes the rollers to turn
Is it free of wear or damage?
Go to step 5. Replace the separator
roller. Go to “Media
tray separation roller
removal” on page
407.
Step 5
Check the sensor (pass through) for proper operation. Enter Diagnostics
Menu and navigate to:
INPUT TRAY TESTS > Sensor Test >Tray [x]
Does the display on the operator panel change every time the sensing
area of the above sensors are interrupted or blocked?
Go to step 7.Go to step 6.
Step 6
Check the sensor (pass through):
• make sure that the sensor is properly installed and seated
• check if the sensor is in good condition. If damaged, then replace the
sensor (pass through). Go to “Sensor (drawer pass through) removal ”
on page 417.
Re-seat the connector (J7) on the controller PCBA. POR the machine.
Does the error remain?
Go to step 7. The problem is solved.
Step 7
Check the sensor (pick):
• make sure that the sensor is properly installed and seated
• check if the sensor is in good condition. If damaged, then replace the
sensor (pick). Go to “Sensor (pick) removal” on page 419.
Re-seat the connector (J8) on the controller PCBA. POR the machine.
Does the error remain?
Go to step 8. The problem is solved.
Step 8
Re-seat the connectors (J4, J8 and J7) on the controller PCBA.
Does the error remain?
Go to step 9. The problem is solved.
Step 9
Remove the media tray. Manually turn the lift plate drive gear and observe
the lift plate. If the lift plate doesn’t move upward, then replace the media
tray. Go to “Media tray assembly removal” on page 407.
With the printer turned on, insert the media tray into the drawer. Viewing
from the rear side of the option, observe the lift plate if it moves up during
the insertion.
Does the lift plate automatically move up?
Go to step 10. Go to step 10.
4063
Diagnostic information
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