Error code Description Action
243.11 Pick/lift motor encoder not detected in tray 3.
1 POR the printer.
2 Open the media trays and make sure there are
no obstructions on the media path.
3 Check the following:
• Make sure the size of the media loaded is
within specifications.
• Make sure the tray guides are not set too
tight.
• Make sure the tray is not overfilled.
4 If only one option is installed, re‑seat the option
tray. If there are multiple options installed, swap
the current option with another matching media
tray to determine the source of the error.
If the error persists, then perform the following
service checks:
• For 250/550‑sheet trays—go to “250/550-
sheet media tray option jam service check”
on page 154
• For HCIT—go to “HCIT jam service check” on
page 156
243.12 Motor ramp up error in tray 3.
243.13 Page to be stapled failed to feed from tray 3.
243.14 Media flushed from media path either due to feed
error or cartridge error
243.15 One or more trays located above the source (tray 3)
has been pulled.
243.16 Tray 3 not ready
243.17 Media was not properly picked from tray 3. Tray did
not exhaust all pick retry attempts because of media
committed to the media path from the tray below.
243.19 Failed to feed from tray 3—the leading edge of the
media was not detected.
243.20 Took too long to ramp up media feeder motor in tray
3
243.21 Media feeder motor stall in tray 3.
1 POR the printer.
2 Open the media trays and make sure there are
no obstructions on the media path.
3 Check the following:
• Make sure the size of the media loaded is
within specifications.
• Make sure the tray guides are not set too
tight.
• Make sure the tray is not overfilled.
4 If only one option is installed, re‑seat the option
tray. If there are multiple options installed, swap
the current option with another matching media
tray to determine the source of the error.
If the error persists, then perform the following
service checks:
• For 250/550‑sheet trays—go to “250/550-
sheet media tray option jam service check”
on page 154
• For HCIT—go to “HCIT jam service check” on
page 156
243.22 Media feeder motor pick motor under‑speed in tray
3.
243.24 Media feeder motor stalled on the last pick attempt
in tray 3.
243.32 Tray 3 not ready
243.33 The media tray was pulled during the media pick
process.
4063
Diagnostic information
147
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