Error code Description Action
411.41 Output option 1/output expander main/interface
motor stalled
1 POR the machine.
2 Reseat the output option on the printer.
3 Open the rear door and clear obstructions along
the paper path.
If the problem remains, then go to “Output
expander failure service check” on page 141.
411.42 Output option 1/output expander main/interface
motor did not reach the required speed.
411.43 Took too long to ramp up main/interface motor in
output option 1/output expander
411.53 Output option 1/output expander main/interface
motor did not reach the required speed.
411.71 Diverter failed to leave its home position on the
output option 1/output expander
1 Reseat all the installed output options on the
printer.
2 Open the rear door and clear obstructions along
the paper path.
3 Make sure that the sensors (pass through) are
free from obstructions.
If the problem remains, then go to “Output
expander jam service check” on page 191.
411.72 Diverter failed to reach its home position on the
output option 1/output expander
414.01 Media remains detected by the output option
2/output expander sensor (pass through) after power
on.
1 Reseat all the installed output options on the
printer.
2 Open the rear door and clear obstructions along
the paper path.
3 Make sure that the sensors (pass through) are
free from obstructions.
If the problem remains, then go to “Output
expander jam service check” on page 191.
414.03 The media fed did not reach the output option
2/output expander sensor (pass through).
414.05 The media while feeding remains detected by the
output option 2/output expander sensor (pass
through).
414.09 Never received Page In Output from output option
2/output expander
414.10 Invalid Page ID returned by output option 2/output
expander
414.41 Output option 2/output expander main/interface
motor stalled
1 POR the machine.
2 Reseat the output option on the printer.
3 Open the rear door and clear obstructions along
the paper path.
If the problem remains, then go to “Output
expander failure service check” on page 141.
414.42 Output option 2/output expander main/interface
motor did not reach the required speed.
414.43 Took too long to ramp up main/interface motor in
output option 2/output expander
414.53 Output option 2/output expander main/interface
motor did not reach the required speed.
4063
Diagnostic information
162
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