Error code Description Action
424.01 Media remains detected by the output option 1/high
capacity output expander sensor (pass through) after
power on.
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Sensor (HCOE
pass through) jam service check” on page 177.
424.03 The media fed did not reach the output option 1/high
capacity output expander sensor (pass through).
424.05 The media while feeding remains detected by the
output option 1/high capacity output expander
sensor (pass through).
424.09 Never received Page In Output from output option
1/high capacity output expander
424.10 Invalid Page ID returned by output option 1/high
capacity output expander
424.41 Output option 1/high capacity output expander
main/interface motor stalled
1 POR the machine.
2 Reseat the output option on the printer.
3 Clear obstructions along the paper path.
4 Make sure the sensors (pass through) are free
from obstruction.
5 Close the rear door properly.
If the problem remains, then go to “HCOE failure
service check” on page 139.
424.42 Output option 1/high capacity output expander
main/interface motor did not reach the required
speed.
424.43 Took too long to ramp up main/interface motor in
output option 1/high capacity output expander
424.53 Output option 1/high capacity output expander
main/interface motor did not reach the required
speed.
424.71 Diverter failed to leave its home position on the
output option 1/high capacity output expander
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “HCOE diverter
jam service check” on page 175.
424.72 Diverter failed to reach its home position on the
output option 1/high capacity output expander
427.01 Media remains detected by the output option 2/high
capacity output expander sensor (pass through) after
power on.
1 POR the printer.
2 Reseat all the installed output options on the
printer.
3 Clear obstructions along the paper path.
4 Make sure that the sensors (pass through) are
free from obstructions.
5 Close the rear door properly.
If the problem remains, then go to “Sensor (HCOE
pass through) jam service check” on page 177.
427.03 The media fed did not reach the output option 2/high
capacity output expander sensor (pass through).
427.05 The media while feeding remains detected by the
output option 2/high capacity output expander
sensor (pass through).
427.09 Never received Page In Output from output option
2/high capacity output expander
427.10 Invalid Page ID returned by output option 2/high
capacity output expander
4063
Diagnostic information
164