Action Yes No
Step 7
Open the rear door and do the following:
• check the rear door for damage
• manually turn the rear door rollers and check if they are ok
• check if the rear door opens and closes properly
Is the rear door ok?
Go to step 8. Replace the mailbox
rear door. Go to
“Mailbox rear door
removal” on page
500.
Step 8
Check each diverter if:
• there is any visible damage or deformity
• they could move freely
Is the above component ok?
Go to step 9. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
500.
Step 9
Remove the mailbox option from the printer and check if the diverter
plunger at the bottom is in good condition.
Note: The diverter plunger controls the diverter of the printer or output
option directly below it.
Is the diverter plunger free of damage?
Go to step 10. Replace the mailbox
assembly. Go to
“Mailbox assembly
removal” on page
500.
Step 10
Check the sensor (divert motor). If damaged, then replace the sensor
(divert motor). Go to “Mailbox divert motor removal” on page 512.
Re-seat the sensor connector (J8) on the controller PCBA. POR the
machine.
Does the error remain?
Go to step 11. The problem is solved.
Step 11
Re-seat the divert motor connector (J7) on the controller PCBA. POR the
machine.
Does the error remain?
Replace the divert
motor. If the error
persists, then go to step
12.
The problem is solved.
Step 12
Re-seat the main motor connector (J6) on the controller PCBA. POR the
machine.
Does the error remain?
Replace the mailbox
assembly. If the error
persists, then go to step
13.
The problem is solved.
Step 13
Open the inner right cover and check the belts.
Are they free of damage or obstructions?
Go to step 14. Replace the belt. Go to
“Mailbox belt
removal” on page
518.
4063
Diagnostic information
172
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