Actions Yes No
Step 4
Use a telephone handset to check if the telephone line is free of
static or external noise.
Is the line free of static or external noise?
Go to step 6. Go to step 5.
Step 5
Connect the telephone cable to a working wall jack.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a From the home screen, navigate to:
Settings > Fax > Analog Fax Setup > Fax Receive Settings >
Admin Controls > Enable Fax Receive
b Tou ch On.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
a From the home screen, navigate to:
Settings > Fax > Analog Fax Setup > Fax Receive Settings >
Admin Controls > Answer on
b Select a ring pattern.
Does the problem remain?
Go to step 8. The problem is
solved.
Step 8
Check if the telephone line is analog.
Is the line analog?
Go to step 11. Go to step 9.
Step 9
Check if the telephone line is a VOIP line.
Is the line VOIP?
Go to step 11. Go to step 10.
Step 10
Ask the system administrator to check if the VOIP server is
configured to receive faxes.
Is the server configured to receive faxes?
Go to step 11. Contact the next
level of support.
Step 11
Check if the printer receives a fax from one specific remote device.
Does the printer receive a fax from one specific remote device?
Go to step 13. Go to step 12.
7528
Diagnostic information
252
To Next Page
Loading...
