Mack CSM 2010 - Customer Service; Call 1-800-655-333 for Action Service; Questions and Complaints

12INTRODUCTION
CUSTOMERSERVICE
Call1-800-655-333forActionService
TheActionServicecustomersupportsystemisatoll-freenationwidehotlinethatoperates
24hoursaday,sevendaysaweek,includingholidays.Ifyoubreakdownontheroad,
simplycall1-800-655-333.Thereisastaffoftrained,experiencedtechniciansreadytohelp.
Theycanhelptroubleshootaproblemtogetyoubackontheroad,arrangetosendroadside
assistanceorarrangefortowingtothenearestMACKdealership.
ActionServiceprovidespersonalizedservice.Thepersonwhoinitiallytakesyourcallwill
bethesamepersonwhoseesthatyoursituationisresolvedquicklyandtoyoursatisfaction.
Ifafollow-upcallisnecessary,thesamefamiliarvoicewillbeontheotherendoftheline.
ActionServicetechnicianscanalsohelpyouplanaheadtokeepyouroperationrunning
efcientlybyschedulingroutinemaintenanceandlubricationservice,orbylocatingthe
nearestMACKdealership.
QuestionsandComplaints
Yoursatisfactionisourmostimportantconcern.
Ifquestionsorcomplaintsarise,rstdiscussthematterwiththeservicemanageratthe
MACKfacilityinvolved.Ifyouarenotsatisedwiththeservicemanager’sresponse,
contactthebranchmanager,principalorgeneralmanagerofthedistributorship.Ifassistance
isrequiredataservicedealer,contacttheowneroftheestablishment.
If,foranyreason,youneedfurtherassistanceafterdealingwiththepersonnelataMACK
subsidiaryordistributor,contacttheregionalservicemanageratthenearestMACKregional
serviceofce.Theregionalservicemanagerhastheresponsibilityandtheauthorityto
recommendactioninmostcasesand(withtheaidofrelevantdistrictservicepersonnel)will
makeeveryefforttoconductafairreviewofthesituation.