PCWS 2015 Setup Guide - 2nd Edition 5-3
Diagnostics
Basic Troubleshooting
When the power button is
pressed, the fan(s) start, the
Operator LED blinks, the
Operator LCD Displays the
blue splash screen and text
messages, but the
operating system does not
start. Instead, a blinking
cursor appears in the upper
left corner of the LCD.
Non-Bootable USB thumb
drive installed in IO Panel
USB Port.
Or
Defective Hard Disk
Remove and re-install the
USB thumb drive after
workstation boots.
Replace Hard Disk
When the power button is
pressed, the PCWS 2015
boots to the operating
system.
The Operator LED
continues to blink after the
OS starts. The MICROS
POS application may report
errors or not start.
PCWS API not loaded.
Or
Custom image may not
contain PCWS API.
Include PCWS API Version
6.0.0.3 or later in OS image.
PCWS 2015 does not
connect to LAN.
Network Patch cable not
connected.
Install appropriate patch
cable between workstation
and wall jack.
PCWS 2015 cannot read
mag cards.
Mag card read head dirty or
contaminated.
Mag card reader defective.
Use mag card cleaning kit
on reader.
Replace mag stripe reader.
Problem Possible Cause Solution
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