IV
Return Policy
In the event that it becomes necessary to return a unit to Mindray DS, follow the instructions
below.
1. Return authorization.
Contact the Customer Service Department and obtain a Customer Service Authorization number.
This number must appear on the outside of the shipping container. Returned shipments will not
be accepted if the number is not clearly visible. Please provide the model number, serial number,
and a brief description of the reason for return.
2. Freight policy
The customer is responsible for freight charges when this product is shipped to Mindray DS for
service (this includes customs charges).
3. Return address
Please send the part(s) or equipment to the address offered by the Customer Service Department.
Contact Information
Manufacturer: Mindray DS USA, Inc.
Address: 800 MacArthur Blvd.Mahwah, New Jersey 07430 USA
Tel: 1.800.288.2121 1.201.995.8000
Website: www. mindray.com