80 Chapter 6 Understanding the Browser tool
N0004999 01
Message: Programming session timed out.
Explanation: There has been no activity in the Browser tool for 30 minutes. The tool is
automatically closed, and this message appears. The connection to the Norstar system is
dropped after three additional minutes of inactivity.
Suggested response: Click OK. If you wish to continue working with the Browser tool, you
must start the application again.
Message: Map file: <map file name> is required to browse the <target>
system of the <selected> customer. Please contact your system
administrator
.
OR
Map file: <map file name> is required.
Explanation: The Browser Tool uses a file called a map file, which allows it to work with the
programming for a particular Norstar system. The Browser tool is installed with map files for
every Norstar system that can be used with the tool. You must install the map file for a new
Norstar system before you can browse it. This error message appears when the Browser tool
cannot find the map file that corresponds to the Norstar system. When this happens, the
Browser tool does not start.
Suggested response: Make a note of the map file name. Click OK. The Browser tool is
closed. Contact Nortel technical assistance with the name of the map file to get the appropriate
file. In most cases, installing the new map file allows you to browse the corresponding Norstar
system. However, in some cases the new map file only indicates to ICSRT that the Browser
tool is not supported by the corresponding Norstar system.
Message: The permitted number of open files was exceeded. Try closing all
other applications not in use.
OR
Could not open map file: <map file name>. Out of file handles.
Explanation: The tool cannot open a map file because it would exceed the number of open
files allowed by Windows.
Suggested response: Close any open applications or documents that you are not using. This
will allow Windows to open more files.
Message: The system that you are connected to is in a market that is
incompatible with the browser
.
Explanation: The Browser tool that is installed on your computer can only browse a Norstar
system if it is sold in a specific market. The target system is a Norstar system that has been
sold outside this market.
Suggested response: Exit the application and contact Nortel technical assistance to get the
administration software for the new market.
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