Troubleshooting Oracle System Assistant
If Oracle System Assistant does not launch or is not available to the server, or if you are unsure
whether your server has it installed, use the procedure in this section to troubleshoot and verify
Oracle System Assistant, and to restore its functionality.
Note - For information about potential problems and workarounds for Oracle System Assistant,
see “Oracle System Assistant Known Issues” on page 178 and your platform product notes.
This section includes the following tasks:
■
“Oracle System Assistant Known Issues” on page 178
■
“Troubleshoot and Verify Oracle System Assistant” on page 179
■
“Check Oracle System Assistant Media Integrity” on page 182
■
“Restore Oracle System Assistant Software” on page 183
When troubleshooting or verifying Oracle System Assistant, consider the following:
■
Oracle System Assistant is installed in each supported server. However, you can opt-out of
having Oracle System Assistant installed. The opt-out option occurs during the server order
process.
■
You can launch and operate Oracle System Assistant manually while located at the serve,
or you can launch and operate it remotely from Oracle ILOM using the Remote Console
application.
Regardless of the launch method, the server must boot into Oracle System Assistant.
■
Oracle System Assistant is installed on an embedded USB drive that appears to the server
operating system as a storage device. You can see the device in a file browser or using
a command-line interface, and you can to navigate to the device and browse the Oracle
System Assistant file system.
■
Because Oracle System Assistant resides on a physical device, you can check for the
presence of the USB drive by accessing the inside of the server.
■
A safety and security feature allows you to disable the USB drive and place it in an offline
state where it is not visible or accessible to the operating system, Oracle ILOM, or the BIOS
Setup Utility. When the device is in this disabled state, it is not possible to launch Oracle
Troubleshooting Oracle System Assistant 177
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