148 Product Warranty
2005995 Rev O – 210712
obtained from Squid Ink, or which do not meet Squid Ink’s manufacturing specifications and
have written approval of Squid Ink void the warranty on printheads. Use of a printhead wipe
material not approved by Squid Ink voids the warranty on printheads. Printheads are
specifically not warranted against clogged jets, crooked jets, or scratched orifice plates.
Warranty Procedures
If you believe that a product may be defective and may be covered by warranty, please call
Squid Ink Technical Service at 1-800-877-5658. If defective, you will receive a Return
Material Authorization number and may return the defective item to Squid Ink. Squid Ink will
analyze the product and, if indeed found to be defective, we will, at our option, replace or
repair the item. If the item is found not to be eligible for warranty, you will be notified and
may decide on disposition. Defective products will be replaced or repaired as promptly as
possible.
Warranty within 60 days of invoice
For warranty questions that take place within 60 days of the original invoice, Squid Ink will
allow cross-shipment of a replacement component to an end-user customer or Squid Ink
distributor. The customer will be invoiced for the replacement component. Upon receipt of
the returned component, Squid Ink will evaluate it and issue credit where necessary.
For components that have been misused or externally damaged, Squid Ink will not issue
credit, and will contact the customer to determine whether or not they want the component
repaired and/or returned.
Warranty 60 days to 1 year from invoice (6 months
for Printheads)
For warranty questions that take place more than 60 days from the original invoice, Squid
Ink requires the end-user or Squid Ink distributor to return the component to Squid Ink for
repair. Upon receipt of the returned component, Squid Ink will evaluate it and repair as
necessary.
Components that fall within our warranty policy will be repaired normally within 5 business
days of receipt and returned to the customer via standard ground shipping at Squid Ink’s
expense. If expedited shipping is required, the customer must furnish their shipping account
number and shipping fees will be charged to that account.
For components that have been misused or externally damaged, Squid Ink will contact the
customer to determine whether or not they want the component repaired and/or returned.
Warranty Eligibility
The warranty provided by Squid Ink Manufacturing, Inc. is only to the original buyer.
Limited Warranty
THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF
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