Product Warranty 147
2005995 Rev O – 210712
Product Warranty
Warranty Statement
Squid Ink Manufacturing, Inc. warrants that all of the piezo printing systems it ships will be in
good working order and free from defects in material and workmanship and will conform to
the published specifications for that product.
Warranty Period
For hardware and software products including printheads, the warranty period is 12 months
from the date of shipment from Squid Ink.
Printheads
Use of inks, flush fluids, and cleaning fluids that are not obtained from Squid Ink, or which
do not meet Squid Ink’s manufacturing specifications and have written approval of Squid Ink
void the warranty on printheads. Use of a printhead wipe material not approved by Squid Ink
voids the warranty on printheads. Printheads are specifically not warranted against clogged
jets, crooked jets, or scratched orifice plates.
Piezo print engines sold separately as replacement engines and installed by Squid Ink are
warranted for 90 days from the date of shipment from Squid Ink. Replacement print engines
sold separately and installed by the customer are not warranted.
Repairs
All repairs are rigorously tested for optimum operation and print performance and warranted
to be, under normal and proper use, free from defects in material and workmanship for a
period of 90 days from the date of service.
Print Quality
Print quality achieved in a given application is dependent on the installation, the material
handling, and the maintenance provided. Squid Ink makes no warranty that the print quality
achieved in an application will be the same as that achieved during a printer demonstration
or on a test piece in our print laboratory.
Shipping Policy
Customer pays all incoming shipping charges. If the item is defective and under warranty,
Squid Ink will pay all return shipping charges via the least costly method. If expedited
shipping is desired, the customer must furnish their shipping account number and shipping
fees will be charged to that account.
Exclusions
Damage due to tampering, abuse, improper adjustment, electrical interference, hot-plugging
printheads, or the use of non-approved components will void any and all warranties by
Squid Ink and its distributors. Use of inks, flush fluids, and cleaning fluids that are not
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