Encompass 4 Reader System Guide
9-4
Troubleshooting
You can use the following table for troubleshooting. Should problems continue, con-
tact TransCore for return and replacement procedures. If you contact Technical Sup-
port, use the symptom number in Table 9-2 to reference the problem that you are
having with the Encompass 4 Reader.
ErrorRF1 Warning message that the RF board did
not return an update acknowledge signal
If the reader indicates a single ErrorRF1
event and recovers from the error, no
corrective action is required. You may want
to track this error message if it should
occur again. If the reader indicates
repeated
ErrorRF1 warning messages
then return the reader to the factory.
ErrorRF2 Warning message that the RF module did
not return an INIT DONE signal
If the reader indicates a single ErrorRF2
event and recovers from the error, no
corrective action is required. You may want
to track this error message if it should
occur again. If the reader indicates
repeated
ErrorRF2 warning messages
then return the reader to the factory.
ErrorRF3 Warning message of unexpected status
read, including status byte, from RF
module
If the reader indicates a single ErrorRF3
event and recovers from the error, no
corrective action is required. You may want
to track this error message if it should
occur again. If the reader indicates
repeated
ErrorRF3 warning messages
then return the reader to the factory.
Table 9-1 Error Messages (continued)
Error
Message
Description Corrective Action
Table 9-2 Symptoms and Remedies
Symptom
Number
a
Symptom Remedy
1 When performing a quick
test of the Encompass 4
Reader, the buzz box does
not buzz.
Check all your wiring connections and antenna connections (if
using external antenna), and ensure that your buzz box is
functioning.
The wires from the Encompass 4 Reader are grouped in pairs.
You could find more than one red wire, more than one black
wire, and so on. You must connect the correct red and white
wire pair to the leads from the battery.
Verify that RF is on as described in “Bench Testing the
Encompass 4 Reader Before Installation” on page 4-13. Using
a terminal emulation program, you may switch to command
mode and issue command #527 to determine RF status. See
page 7-
24 for more information.
To Next Page
Loading...
