Troubleshooting and Maintenance
9-7
Encompass 4 Reader Repair
The Encompass 4 Reader is designed for whole-unit replacement and is manufactured
with surface-mounted components. It requires sophisticated testing and repair equip
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ment. All testing and repairs are performed at TransCore’s factory. Please contact
TransCore to obtain a Return Materials Authorization (RMA) for returning the reader.
Technical Support
Authorized dealers and distributors are responsible for the direct support of all cus-
tomers. Authorized dealers and distributors needing support can contact Technical
Support at (505) 856-8007. Please be prepared to answer a series of questions that are
designed to direct you to the best TransCore support resource available. These ques
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tions will relate to symptoms, configuration, model, and tags used.
Note: End users and facility operators contacting Technical Support will be referred
to the dealer responsible for the system sale.
Marketing Support
Dealers requiring marketing support may call TransCore Marketing at
(214) 461-6443, 9:00 a.m. to 5:00 p.m. Central Standard Time, Monday through Fri-
day. Send faxes to (214) 461-6445 ATTN: TransCore Marketing.
Find a Problem with the Encompass 4 Reader or Have
Suggestions?
Call (214) 461-6443 and ask for the TransCore Encompass 4 Reader product manager.
Send faxes to (214) 461-6445 ATTN: Encompass 4 Reader product manager.
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