2. Hold the button for an additional five seconds, until the status LED turns orange and the video
LEDs turn off.
Troubleshooting
The following section describes some basic troubleshooting procedures that you can perform. For
any other issues, please contact Verint support.
Using Recovery Mode
A device can reboot into recovery mode in one of the following situations:
The device failed to boot normally
The power or network connection to the device is lost during a firmware upgrade
A flashing orange (1 sec. intervals) or flashing orange (3 blinks at 1 sec intervals) and 2 quick red
pulses (0.5 sec interval) indicates the device failed to boot normally and has entered recovery mode.
When the device is in recovery mode, the only way you can access the device is using SConfigurator
or the Web Interface with reduced functionality.
NOTE:
SConfigurator
If you are going to use SConfigurator to update the firmware of an device in recovery mode,
you need to know the IP address of the device in order to access it.
Web Interface
The Web Interface with reduced functionality is only accessible using the unsecured
Hypertext Transfer Protocol (HTTP).
A flashing orange (1 sec. intervals) indicates that the device is using a static IP address. A flashing
orange (3 blinks at 1 sec intervals) and 2 quick red pulses (0.5 sec interval) indicates that the device
is using the APIPA address format.
Once you have access to an device in recovery mode, the only to exit recovery mode if to update the
firmware using a valid firmware file.
Performing a Hardware Reset
Depending on the severity of the situation, you can reboot the device, load its default configuration,
or perform both these actions if the device does not function the way is should. You should first start
by rebooting the device to see if this restores functionality back to the device. If the device still does
not function normally, restore the default configuration.
Troubleshooting
109
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