Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-83
Display Problems
If the Control Panel is blank:
1. Turn Off the printer, wait 10 seconds, then Turn On the printer.
2. When tests complete, “Ready to Print” should appear on the display. If not, verify power is
available to the Control Panel using the diagrams in Chapter 7 and repair procedures in Chapter 4.
– Check the connection between the Main PWB and the Operator Control Panel
• Phaser 3330 - CN 34
• WorkCentre 3335/3345 - CN 16
• Repair or replace the wiring as necessary.
– If necessary install a new control panel assembly.
• Phaser 330 - Top Cover, (PL 1.0.13, Parts List 1.0 Phaser 3330 Main).
• WorkCentre 3335/3345, (PL 10.1.22, Parts List 10.1 WorkCentre 3335/3345 Control
Panel).
Printing Problems
If menu settings entered from the Control Panel have no effect, it may be necessary to change or
disable print settings within the print driver properties, print utilities, or application settings.
Note: Settings made in the application, print driver, or print utilities override settings made from
the Control Panel.
If a job did not print correctly or incorrect characters were printed, check the following:
1. Check that the printer is in a “Ready” state before sending a print job.
2. Check the loaded media.
3. Check the print driver.
4. Check the printer connections to Ethernet or USB.
5. Verify that the correct print media size is selected.
6. If using a print spooler, verify that the spooler has not stalled.
7. Check the printer’s interface configuration. Determine the host interface you are using. Print a
Configuration page to verify that the current settings are correct.
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