Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-18
Error Messages and Troubleshooting
Error Messages
The following table lists possible errors and page references for the corrective procedure.
• The Error column provides the error code associated with the error message.
• The Error Message column provides the message relating to the error.
• The Cause column lists the probable cause of the error.
• The Initial Action column provides the first step to correct the error.
• The Go To column references the page number for the procedure.
Use this table to identify the proper procedure to correct the reported error.
Error Error Message Cause Initial Action Go To
Jam Errors
05-100 DADF Jam 1 The lead edge of The
document failed to actuate
the scan sensor within the
correct time after actuating
the registration sensor. The
scan sensor does not turn off
within the correct time from
when the registration sensor
is off.
Open Document Handler
Cover and remove
jammed media.
ADF/DADF
Jam
05-300 DADF Jam 3 The lead edge of the
document failed to actuate
the duplex sensor within the
correct time when the
document is being duplexed.
Open Document Handler
Cover and remove
jammed media.
ADF/DADF
Jam
05-400 DADF Jam 4 The lead edge of the
document failed to actuate
the scan sensor within the
correct time after actuating
the duplex sensor. The scan
sensor does not turn off
within the correct time from
when the duplex sensor is
off.
Open Document Handler
Cover and remove
jammed media.
ADF/DADF
Jam
05-700 DADF Jam 7 Double feed or oversized
document is fed.
Open Document Handler
Cover and remove
jammed media.
ADF/DADF
Jam
Use diagnostic routine DC120 to view fault codes
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