Image Quality
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
3-18
Blank Print
The entire image area is blank.
Initial Actions
• Inspect the paper path for items, such as staples, paper clips, and paper scraps.
• Check the life counters of the Toner Cartridge and Roller. Replace components at end of life.
• Clear any obstructions in the Laser path.
• Check for multi-sheet feeds.
• Check the Toner Cartridge installation and condition.
Troubleshooting Reference Table
Troubleshooting Procedure Table
Applicable Parts Example Print
• Toner Cartridge, Refer to Xerox Supplies and
Accessories
• Transfer Roller (PL 3.1A.40, Parts List 3.1A Frame
(2 of 2))
• Main PWB (PL 1.0.7, Parts List 1.0 Phaser 3330
Main) or Main PWB (PL 6.1.7, Parts List 6.1
WorkCentre 3335/3345 Main)
• HVPS (PL3.1A.33, Parts List 3.1A Frame (2 of 2))
• Scanner Assembly (PL 7.1A, Parts List 7.1A
WorkCentre 3335 ADF)
• Scanner Assembly (PL 8.1, Parts List 8.1
WorkCentre 3345 SCANNER and DADF)
Step Actions and Questions Yes No
1. Print a Test Print (see Test Pri nt s ).
Does the page print?
Go to step 2. Go to step 3.
2. Reseat the connection between the printer
and computer.
Does the error persist?
Go to step 3. Complete.
3. Remove the Toner Cartridge (Toner Cartridge
and Photoreceptor Drum Cartridge) and
clean the high voltage contacts.
Replace the Toner Cartridge and reprint the
test print.
Does the error persist?
Go to step 4. Complete.
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