Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-29
15-140 Invalid Email
Address
This message is displayed
when an invalid email id is
entered such as:
-- with space in between,
email addresses
-- Starting with special
characters like . + - _ @
-- Email Id with more than
one @
Enter a valid email
address. If failure persists,
contact Email
administrator.
15-150 Group not available This message is displayed
when an invalid Group
number is entered.
Confirm that Group is
available and has mail
addresses associated to it.
15-160 Memory Full HDD memory full during
scan to e-mail.
POPO the machine and try
again. If the problem still
persists Try a smaller job.
If the problem persists,
Reseat/replace DIMMs.
15-170 Memory Full Not enough memory to scan
this job.
Divide the job into smaller
section.
15-200 Network Controller
Error
NIC Error (SMTP) can be due
to any of the following :
-- Error returned by NIC
during SMTP encoding
activity
SMTP_ENCODER_FAILURE
-- Error returned by NIC for
some memory failure during
SMTP operation.
SMTP_MEMORY_FAILURE
-- Miscellaneous error return
by NIC while SMTP activities.
SMTP_MISC_ERROR
Try again. Power Off /
Power On. If failure
persists, contact System
Administrator.
15-300 Network Connection
Failure
Any kind of communication
or network failure during
SMTP or LDAP operations.
Check physical
connections to network.
Power Off/Power On. If
failure persists contact
Network Administrator.
15-310 Authentication
Failure
Occurs when NIC returns
authentication failure for
Invalid Account or Password
entered by the user.
Re-enter User name and
Password. If failure
persists contact Network
Administrator.
15-320 Mail Server
Connection Failure
Cannot contact SMTP server. Check SMTP IP address or
Host name. Check that
SMTP port is correct and
open.
Error Error Message Cause Initial Action Go To
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