Xerox Phaser 4620 User Manual

5/2011
1-3
Phaser 4600/4620 Printer Service Manual
Service Call Procedures
Service Call Procedures
Revision - Xerox Internal Use Only
Service Call Procedures
This section provides an overview of the steps a service technician should take to service the
printer and attached options. The printer’s diagnostic routines report problems using error mes-
sages and fault codes displayed on the Control Panel, logged in the Service Usage Profile, or
by flashing LEDs. These error indications serve as the entry point into the troubleshooting pro-
cess. System problems not directly indicated by or associated with an error message or fault
code are covered in Section 6, General Procedures. Print-quality problems are covered in Sec-
tion 3, Image Quality.
The steps listed here are a guide for performing any service on this printer. If you choose not to
use these steps, it is recommended that you start at the appropriate troubleshooting procedure
and proceed from there. When servicing the printer, follow the safety measures detailed in the
Service Safety Summary section.
1. Identify the problem.
• Verify the reported problem does exist.
• Check for any error codes and write them down.
• Print normal customer prints and service test prints.
• Make note of any print-quality problems in the test prints.
• Make note of any mechanical or electrical abnormalities present.
• Make note of any unusual noise or smell coming from the printer.
• Print a Usage Profile, if the printer is able to print.
• View the Engine Error and Jam Histories under the Tools menu.
• Verify the AC input from the wall outlet is within specifications.
2. Inspect and clean the printer.
• Follow the cleaning instructions.
• Verify that the power cord is in serviceable condition.
• Restart the printer to check if the error reoccurs.
3. Find the cause of the problem.
• Use the troubleshooting procedures to find the root cause of the problem.
• Use Service Diagnostics to check the printer and optional components.
• Use the Wiring Diagrams and Plug/Jack Locator to locate test points.
• Take voltage readings as instructed in the troubleshooting procedure.
4. Correct the problem.
• Use the Parts List to locate a part number.
• Use the Repair procedures to replace the part.
5. Final Checkout
• Test the printer to verify the problem is corrected and no new problems arose.
Accessing Engine Fault History
Listed below are three ways in which you can access fault history records.
1. Print (if possible) the Error Message report from the Troubleshooting menu. The error
history is listed on the report.
NOTE: Error and fault code definitions of the codes appear in Section 2.
2. If the printer is connected to a network and has a TCP/IP address, view the printer’s web
page using a web browser.
a. Open a web browser.
b. Enter the printer’s IP address as the URL.
c. Select Support --> Troubleshooting --> Diagnostics Logs and the fault history
displays.

Xerox Phaser 4620 Specifications

General

Operating temperature (T-T)	50 - 90 °F
Operating relative humidity (H-H)	20 - 80 %
Color	No
I/O ports	10/100/1000 BaseT Ethernet, USB 2.0
Depth (min)	541 mm
Height (min)	420 mm
Minimum width	476 mm
Minimum weight	34.6 kg
Package length	698.49 mm
Print technology	Laser printing
Mac compatibility	Yes
Security features	Audit log, HTTPS, Image overwrite security, IP filtering, IPSec, Network authentication, SNMPv3, 802.1x
Storage drive type	Optional
Print memory (standard)	256 MB
Power consumption (active)	900 W
Minimum storage drive space	160 GB
Power consumption (standby)	93 W
Power consumption (PowerSave)	10 W
Storage media	HDD
Maximum internal memory	768 MB
Sound power level (standby)	39 dB
PCL fonts	93
Certification	Class 1 Laser Product, CE Marked, EMC Directive 89/336/EEC, EN 55022 Class B, EN 55024, FCC Part 15, Class B, Low Voltage Directive 73/23/EEC, RoHS Directive 2002/95/EC
Country of origin	China
Maximum duty cycle	275000 pages per month
Number of PostScript fonts	136
Number of print cartridges	1
Total input capacity	550 sheets
Total output capacity	500 sheets
Maximum input capacity	2000 sheets
Multi-Purpose tray input capacity	100 sheets
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.8 s
Print speed (black, normal quality, A4/US Letter)	65 ppm
Display	LCD
Package weight	40200 g
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Card stock, Labels, Pre-Printed, Recycled paper, Transparencies
ISO A-series sizes (A0...A9)	A4
Standard interfaces	USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Export Control Classification Number (ECCN)	EAR99

Weight and Dimensions

Width	627.37 mm
Height	685.79 mm
Dimensions (WxDxH)	476 x 420 x 541 mm